These Hotel Loimu (“Hotel Loimu Oy”) Booking Conditions (the “Booking Conditions”) apply to individual accommodation bookings at Hotel Loimu. The author of the accommodation reservation is hereinafter referred to as the “Customer”. Booking conditions for group bookings and information on cancellation and change rights can be obtained from Hotel Loimu’s sales service separately when making a group booking. A group reservation is when the number of hotel rooms included in the accommodation reservation made by the Customer is 3 or more.


The prices of the hotel rooms offered by Hotel Loimu (hereinafter individually referred to as the “room”) vary according to the time and demand. Hotel Loimu can also offer various additional services available during the accommodation (such as breakfast, various gift cards, parking, etc.), the availability and prices of which will be announced separately from time to time. In addition, Hotel Loimu may, at its discretion, offer rooms and additional services at various special and combined prices as part of limited promotions. All valid prices and offers are available on Hotel Loimu’s website at The customer accepts any cancellation and change restrictions related to the price booked, which are stated in connection with the booking process, eg in the Price Summary. The prices quoted include the current VAT. The room reservation made by the customer is paid in advance at the time of booking, unless otherwise stated by Hotel Loimu. Hotel Loimu has the right to charge and pre-verify the credit card holders at the time of booking.


Room reservations are made via the Internet at When making a reservation and no later than 24 hours before the announced arrival date, the Customer must provide the personal data required by Hotel Loimu for all persons belonging to the same accommodation reservation as the Customer. If the Customer does not provide this information in the manner mentioned above, Hotel Loimu has the right not to confirm the Customer’s reservation or to cancel the reservation already made and to refund the price paid by the Customer to the Customer. In addition, in Finnish hotels, all persons staying in the room are obliged to fill in the passenger cards in the rooms and leave them in a visible place in the room upon departure. The reservation made by the Customer becomes binding on Hotel Loimu when the Customer has made the payment in connection with the reservation of the room and received the confirmation of the reservation of Hotel Loimu by e-mail. Once the reservation has been confirmed, the accommodation has no right to increase or, accordingly, an obligation to reduce the agreed price of accommodation or otherwise change the terms of the reservation, unless such change is immediately due to a change in legislation or mandatory regulations. However, the fixed price may not be increased. In the case of bookings made through external sales channels, the Booking Conditions of the external sales channel shall prevail, as applicable.


The accommodation reservation is paid at the time of booking the room. If the accommodation reservation and other fees charged by Hotel Loimu have not been charged for the entire duration of the room reservation, Hotelli Loimu will charge the booking fee and other fees separately by invoice. The invoice will be sent to the billing address provided when booking. The invoice is due 14 days after the invoice date.


The customer can cancel his reservation within the cancellation conditions of the used reservation channel and the booked price. If the reservation has been made via Hotel Loimu’s website, the cancellation must be made by sending an e-mail to If the booking was made with an invoice, any new invoice or refund invoice for changes or cancellations will be sent to the contact person indicated in the booking. The customer has the right to change or cancel his reservation free of charge no later than 72 hours before the start of the reservation. The customer will receive a refund as a payment or credit to the credit card. Reservations made no later than 72 hours prior to arrival may no longer be changed or canceled. Separate booking conditions apply to groups, and changes / cancellations must be made directly through the sales service. Note! Reservations received through or another booking channel must be changed and canceled at the same time as the booking is made. The right of change and cancellation does not apply to bookings whose terms do not include the rights. The applicable cancellation policy may vary depending on the room type selected, the time of day and the terms of any promotional campaign. The cancellation policy applicable to the customer’s booking at any given time is stated in the product description that appears at the time of booking. It is the customer’s responsibility to ensure that he has carefully read the applicable cancellation policy before booking.